退款政策

We accept the return of any item purchased on the site if it is returned within 14 days from the date of receipt of the order by the Buyer.

We invite the buyer to include with their shipment the Return Form enclosed with their order or available here, to facilitate the processing of the return.

The refund covers the full amount paid for the purchase, including delivery charges. It should be noted that, in accordance with Article L. 121-21-4 of the Consumer Code, only standard delivery charges will be covered (amounts corresponding to express or special deliveries will not be covered).

The shipping costs for the return package remain the responsibility of the Buyer. In the event of a technical anomaly or an error in the delivered references, the return costs will be refunded to you.

The product must be intact, in its original condition, in its packaging, with its accessories and instructions. It must not have been used.

If a box or set needs to be returned, it is imperative to send back the entire box or set.

In the particular cases of altered texture or scent or intolerance, we invite you to contact us beforehand by phone at +33 (0)6 68 35 42 77 or by email at contact@floreveparis.com. A specific return procedure will then be communicated to you.

Whatever the reason for returning the products to Florêve, it is advisable for the Buyer to follow the following instructions in order to facilitate the processing of said return:

Use the original unopened product packaging to return the product.

Fill out and include the Return Slip to detach from the Delivery Slip.

Send the package to the following address:

Florêve - 18 rue du Château, 92200 Neuilly-sur-Seine

Any risk associated with the return of the product is the responsibility of the Buyer.